Silvertown Florist: E-Commerce Terms & Conditions for Flower Delivery

Introduction

Welcome to the Silvertown Florist website. These Terms & Conditions set out the basis on which you may access and use our online flower delivery service in Silvertown and the surrounding areas. Please read these Terms & Conditions carefully before placing any order, as they govern your use of our website and your relationship with Silvertown Florist when buying products online. By placing an order with us, you confirm that you accept these terms and agree to be bound by them. If you do not accept these terms, please do not use our site or services.

About Silvertown Florist

Silvertown Florist is an online florist serving customers in Silvertown and the nearby areas. Our offerings include bouquets, floral gifts, arrangements, and event flowers delivered directly to your chosen address. Our e-commerce service is designed to provide a smooth and reliable online flower delivery experience, with the best selection of fresh flowers.

These terms apply to all users placing orders for delivery in Silvertown and the surrounding regions.

Order Process

To purchase flowers or related products from Silvertown Florist online, you must follow our simple order process:

• Browse the selection and choose the desired products.
• Add items to your basket and proceed to checkout.
• Enter your delivery information, including recipient details and delivery address in Silvertown or the surrounding areas.
• Provide your billing information and make payment through the available payment methods.
• Review and confirm your order before completing your purchase.

You will receive an order confirmation on screen and via the email address provided during checkout. All orders are subject to acceptance and availability. We reserve the right to refuse any order at our discretion, including but not limited to cases of product unavailability or insufficient delivery information.

Product Availability & Substitution

We strive to provide the freshest flowers and fulfil all orders as described on our website. Each arrangement is handcrafted, and certain flowers or products shown may be unavailable at specific times due to seasonal variations or stock limitations. In these cases, Silvertown Florist reserves the right to substitute items with equal or greater value, while maintaining the overall style, theme, and value of your chosen arrangement. We endeavour to contact you if a significant substitution is necessary, but reserve the right to progress with the order if contact cannot be made in time for delivery.

Prices

All prices listed on our website are in Pounds Sterling (GBP) and include VAT, where applicable, but exclude delivery charges unless expressly stated otherwise. Delivery costs will be clearly displayed during checkout, prior to confirming your order. We strive to ensure that all pricing on our website is accurate; however, errors may occur. In the event a pricing error is discovered with your order, we will contact you as soon as possible and give you the option to reconfirm the order at the correct price or to cancel it. If we are unable to reach you, we will treat the order as cancelled and refund any amount already paid.

Payment Methods

We accept payment via the principal credit and debit cards, as specified on our website at checkout. Payments are processed securely using established payment gateways. No order will be dispatched until full payment has been received and authorised. By placing an order, you confirm that you are the authorised holder of the payment card or have permission from the cardholder to place the order.

Delivery

We provide flower delivery service across Silvertown and the surrounding local areas. Delivery options—such as standard or express—will be shown at checkout and may vary depending on recipient location and order time. We aim to deliver on the date specified by you during check-out. While we strive to meet all requested dates and times, delivery times are estimates and cannot be guaranteed, especially at busy periods such as Valentine’s Day, Mother’s Day, and Christmas.

If the recipient is not at the delivery address during the attempted delivery, our driver may leave the flowers with a neighbour or in a safe place, unless otherwise specified. We will leave a note for the recipient with collection or redelivery instructions. If neither option is feasible, the flowers will be returned to us, and we will contact you to rearrange delivery, which may incur an additional charge.

Order Amendments & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. Orders for fresh flower arrangements can be amended or cancelled up to 24 hours before the scheduled delivery date. For orders due for same-day or next-day delivery, cancellations and amendments are only guaranteed if made within one hour of placing the order. Beyond these times, we cannot guarantee changes or refunds, as flowers may have already been prepared or dispatched.

To cancel or amend an order, please clearly state your order number, name, and delivery address.

Returns, Refunds & Complaints

Due to the perishable nature of flowers, we cannot accept returns for non-faulty items. In the unlikely event your flowers arrive damaged, wilted, or not as described, please notify us within 24 hours of delivery. We may request photographic evidence to investigate your claim. If we agree your order was unsatisfactory and the fault lies with us, we will offer a replacement or a refund, as appropriate. Refunds will usually be processed on the original payment method within 5–7 working days.

Your statutory rights are not affected.

Customer Responsibilities

You are responsible for providing accurate details when placing an order, including the recipient’s name, address, and contact information. Silvertown Florist is not liable for non-delivery or late delivery caused by incorrect or insufficient delivery details. Please ensure all information provided is up to date and accurate to avoid disappointment.

After delivery, the care and maintenance of the flowers is the recipient's responsibility. We recommend following light care instructions included with your order to maintain the freshness of your flowers.

Liability

Silvertown Florist is committed to providing high-quality products and reliable delivery service for all customers across Silvertown and surrounding areas. However, our liability to you under these terms shall be limited to the lesser of the order value or the cost of replacement flowers. We accept no responsibility for losses or damages that are not a foreseeable result of our breach of these terms, and will not be liable for indirect or consequential losses.

Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. These terms do not affect your statutory rights as a consumer.

Promotions & Discounts

From time to time, we may offer promotional codes or discounts for online flower delivery in Silvertown. Such promotions are non-transferable, cannot be exchanged for cash, and must be used in accordance with their specific terms. Only one promotional code may be used per order unless otherwise stated. We reserve the right to withdraw or cancel any promotions at our discretion without prior notice.

Privacy & Data Usage

We take your privacy seriously. Personal data collected during the order process will only be used for processing and delivering your order, for customer service communications, and as otherwise permitted by applicable laws. Please refer to our separate Privacy Policy for detailed information about how we collect, store, and use your data.

Intellectual Property

All content on the Silvertown Florist website, including images, design, text, and brand names, is our property or that of our licensors. You may not use or reproduce any part of our website content without prior written consent.

Changes to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time. Any alterations will be posted on this page, and it is your responsibility to check these terms each time you use the website or services. Placing an order after changes are made constitutes your acceptance of the new terms.

Governing Law & Jurisdiction

These Terms & Conditions and any contract for the purchase of goods from Silvertown Florist through our website are governed by and interpreted in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes arising under or in connection with these Terms & Conditions or your use of our service.

Contact & Customer Service

If you have any queries or require further clarification regarding these Terms & Conditions or any of our online flower delivery services in Silvertown, please contact our customer service team via the contact details provided on our website. We aim to respond to all enquiries promptly.

Thank you for choosing Silvertown Florist for your online flower delivery needs across Silvertown and the surrounding areas. Your satisfaction is our priority.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Silvertown, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Silvertown.

For assistance with orders, returns or account queries, please fill out the Contact Us form.